We are based in Lieusaint/Moissy!

Do you have a "gift" option?
Sorry, we do not yet offer a gift option or gift card.

What if I need to change my order?
Once an order is placed, we cannot make any changes. Sorry for that!

What if I need to cancel an order?
If your order has not been shipped, go to order search, enter your email address and order number, click "Cancel Order", then click "Confirm Order Cancellation". Once cancelled, you will receive a refund confirmation email shortly!

How can I change my shipping address?
If your order is shipped to an incorrect address, contact us immediately.

What is the status of my order?
Once you receive your shipping confirmation email, you can click "Track" and view the status of your delivery. It may take up to 24 hours for tracking updates to appear.

If you have any questions about the status of your order, please Contact Us .

What happens if something I ordered arrived damaged?
Oh no! Contact us immediately.

My package is lost!
Oh no! If your package has been lost in transit, contact us immediately.

Once an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

What does it mean if an item is on waitlist?
If an item is on a backorder list, that means we'll most likely be making more! Sign up with your email and let us know your preferred color and size. We'll email you if it becomes available.

Where can I enter a promo code?
Select “View Cart” before checking out to enter your promo code.

I ordered an item before its promotion. Will you adjust to the new price?
Sorry, price adjustments will not be made for discounted items. We only offer sale promotions for a limited time, so buying early ensures you get the style in the color and size you want!