RIGHT OF WITHDRAWAL - REFUNDS AND RETURNS

9.1. Time limit and procedures for exercising the right of withdrawal

In accordance with article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise his right of withdrawal with MAISON PEOPLE , without having to justify his decision.

The exercise of the right of withdrawal can be done by email to hello@maison-people.com .

9.2. Terms of return of the Order within the framework of the right of withdrawal

The right of withdrawal is exercised without penalty.

The Customer returns the Order with the prepaid return slip provided by MAISON PEOPLE , without undue delay and, at the latest, within fourteen (14) days following the communication of his decision to withdraw in accordance with article L. 221-21 of the Consumer Code.

Beyond this period of fourteen (14) days, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed. To make a return, the Customer must follow the procedure indicated on the return slip received with his Order.
The return of the Products is the responsibility of the Customer and is done at his risk although we advance the return costs by providing a prepaid return label to the Customer.

9.3. Reimbursement of Products returned under the right of withdrawal

The reimbursement of the Order by MAISON PEOPLE will be made at the latest within fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw.

However, the refund is made subject to MAISON PEOPLE having been able to recover the Products subject to the return.

MAISON PEOPLE will make the refund using the same means of payment as that which was used for the payment of the Order, unless the Customer expressly agrees to use another. If this means of payment has or will expire, the Customer must contact customer service to change the method of refund. This does not incur any costs for the Customer. MAISON PEOPLE cannot be held responsible for refunds on an expired means of payment.

The refund of an order paid with a gift card or credit will be automatically refunded as credit.

If the Customer fails to comply with these General Terms and Conditions, MAISON PEOPLE will not be able to refund the Products concerned. In all cases, the return costs are the responsibility of MAISON PEOPLE if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.

In the context of an e- order collected in store, the same terms apply. If the customer expresses their wish for a refund for their order without having collected it in store, the refund made by MAISON PEOPLE will be in the form of a credit note.